Refund and Return Policy
Welcome to Smart Outfit! Your satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Return Policy ensures a hassle-free experience. Please read the following terms carefully.
Eligibility for Return
- Return Timeframe: Items can be returned within 7 days of delivery.
- Condition of Items: Returned products must be in their original condition, unused, unwashed, with tags and packaging intact.
- Non-Returnable Items: Certain items such as undergarments, customized orders, sale items, and gift cards are not eligible for return.
Return Process
- Initiate Return:
- Contact our Customer Support Team via email at info@smartoutfitbd.com or call at [customer support number].
- Provide your order ID, reason for return, and a clear photo of the item (if defective).
- Return Shipping:
- Customers in Dhaka can avail free pick-up services.
- Customers outside Dhaka will need to ship the item to our designated return address at their own cost.
Refund Policy
- Refund Eligibility:
- Refunds are applicable for defective or damaged items, or if the wrong product was delivered.
- Refunds are not applicable for items that do not meet the return criteria mentioned above.
- Refund Method:
- Refunds will be processed within 7-10 business days of approval.
- Refunds can be issued to your original payment method or as store credit, as per your preference.
- Delivery Charges:
- Original shipping costs are non-refundable, except for cases involving defective or incorrect items.
Exchange Policy
- Exchanges are subject to product availability. If your desired size or item is unavailable, we will offer a refund or store credit.
Important Notes
- Please retain the delivery receipt for smooth processing.
- Items damaged due to customer misuse are not eligible for return or refund.
If you have further questions, please contact us at info@smartoutfitbd.com or call our hotline at 01852030351
Thank you for shopping with us!